Returns & Exchanges
At Shivya K, each garment is thoughtfully crafted to order. For this reason, we do not offer returns, exchanges, refunds, or credit notes.
If you require a size adjustment, we offer alterations on eligible products for size-related fit issues only, subject to garment design and feasibility.
How to Request an Alteration
To initiate an alteration request, please WhatsApp us with your order details and a brief description of the fit issue within 5 days of receiving your order. Our team will respond within 24 working hours.
Once your request is approved, we will arrange a reverse pickup on the next working day, wherever service is available.
Important Information
- Alteration requests must be raised within 5 days of delivery.
- A ₹300 charge is applicable towards reverse pickup and re-delivery.
- If reverse pickup is unavailable at your location, you will be required to courier the garment to us.
- We recommend using a reliable, trackable courier service when self-shipping your garment.
- Alterations are subject to garment design and technical feasibility. Our team will confirm whether the requested alteration can be accommodated before proceeding.
- Please include your name, address, phone number, email address, order number, and the required alteration details with the parcel.
Cancellation Policy
As all garments are made to order, orders cannot be cancelled once they have been placed and confirmed.